FAQ

What are the products made of?

We use stainless steel, brass, 925 sterling silver as the main material, and 14K-18K PVD Gold plating on all of our products.

How much is the shipping?

Domestic shipping is $5.00 flat fee (free shipping over $50)

International shipping is $12.95 flat fee (free shipping over $100) Expedited shipping available at checkout.

How long does it take for shipping?

All orders are shipped within 1-3 business days.

Standard domestic orders arrive within 3-5 bussiness days after the processing(1-3 days)

Standanrd international orders arrive within 10-21 business days after the processing (1-3 days)

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

International orders

 Items shipped outside of the United States may be subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by IcedGold.

Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

What is the Return/Exchange Policy?

We accept returns/exchanges within 30 days of the date your item was delivered. You need to submit a contact us form or email us at support@icedgold.com with the reason why you want to return or exchange the product.

Note: Iced Gold will pay for return shipping only in the event that we have erred. For Example: you recieved incorrect item.

 What Payment methods do you accept?

  • All major credit/debit cards
  • PayPal
  • Pre-Paid Debit Cards
  • Amazon Payments
  • Apple Pay
  • Shopify Pay

 Cant find an answer to your question?

If we are unable to answer to your question, just submit the contact us form or send us an email at support@icedgold.com and we will answer your question within 24 hours.

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